Shipping & Returns

Shipping & Returns Policy

Last updated: June 24, 2026

At AuraWell, we want you to receive your order quickly and be completely satisfied with your purchase. Please read our Shipping & Returns Policy carefully.

Shipping

Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Rates & Delivery Times

Standard Shipping (US): 5–7 business days
Expedited Shipping (US): 2–3 business days
International Shipping: 10–21 business days (times may vary by destination)

Shipping rates are calculated at checkout based on your location and selected shipping method.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier's website.

Shipping Delays

AuraWell is not responsible for delays caused by carriers, weather, customs, or other circumstances beyond our control. If your order is significantly delayed, please contact us at aurawell43@gmail.com and we will do our best to assist you.

Returns & Exchanges

Return Eligibility

We accept returns within 30 days of the delivery date, provided the item is:

Unused and in its original condition
In the original packaging
Accompanied by proof of purchase

For hygiene and safety reasons, opened or used wellness products cannot be returned unless they are defective or damaged.

How to Initiate a Return

Email us at aurawell43@gmail.com with your order number and reason for return.
We will respond within 1–2 business days with return instructions.
Ship the item back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the item is defective or we made an error.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–7 business days.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery at aurawell43@gmail.com with photos of the damage. We will arrange a replacement or full refund at no cost to you.