Frequently Asked Questions

Have a question? We've got answers! If you don't find what you're looking for here, feel free to contact us directly.

Orders & Payments

How do I place an order?

Simply browse our store, add your desired products to the cart, and proceed to checkout. We accept major credit/debit cards and PayPal.

Can I modify or cancel my order after placing it?

We process orders quickly, so changes may not always be possible. Please contact us at aurawell43@gmail.com as soon as possible and we'll do our best to accommodate your request before the order ships.

Is my payment information secure?

Yes. All transactions are processed through secure, encrypted payment gateways. We do not store your payment details on our servers.

Shipping

How long will it take to receive my order?

Orders are processed within 1–3 business days. Standard US shipping takes 5–7 business days, and expedited shipping takes 2–3 business days. International orders may take 10–21 business days.

Do you ship internationally?

Yes, we ship to many countries worldwide. International shipping times and rates vary by destination and are calculated at checkout.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. Use it on the carrier's website to follow your package.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for unused, unopened items in original packaging. For full details, please visit our Shipping & Returns Policy.

My item arrived damaged. What should I do?

We're sorry to hear that! Please email us at aurawell43@gmail.com within 7 days of delivery with photos of the damage, and we'll arrange a replacement or full refund right away.

How long does a refund take?

Once we receive and inspect your return, approved refunds are processed within 5–7 business days to your original payment method.

Products & Wellness

Are your products safe to use?

Our products are carefully selected for quality. However, the information and products on AuraWell are for general wellness purposes only and are not a substitute for professional medical advice. Always consult your healthcare provider before starting any new supplement or health regimen.